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Our company cooperates only with reliable banks which have proven themselves to be reliable partners for a long time.
By making payment via Pay Pal, your information as a payer is stored in the system. A confirmation of payment is sent to your email. Thus, after adding funds to your balance you will have the payment data that will be an undeniable proof of your payment.
To work with Pay Pal, we have signed all the documents proving our ability to perform work and our location. Therefore, it is not so difficult to find out where the company operates.
By topping up the balance in your personal account, you can be 100% sure that your money will be safe. Pay Pal paying system is always with the customer and in case the the conditions on sale/delivery of goods haven't been met, Pay Pal contacts the retailer and returns the funds to your Pay Pal account.
By using the "agent" service (commission of 3% on the value of the goods), the client receives a free repack service according to the rules of the Russian postal services. In addition, in case of package lost by post/courier services, the company deals with package searching and returning the money to the client
By using Mail Forwarding service, the client gets only our address in Europe with the possibility to send goods to your city via postal services or the way the customer requests. Since you pay for the goods directly to the retailer, we are not aware of the quality of products and our company cannot guarantee the lack of hidden damage of goods, as well as the protection of goods from errors of postal services does not cover this kind of service. The company is not responsible for problems with transportation and safety of goods caused by a carrier. However, it is ready to assist the client the best way it can. The clients of Mail Forwarding service (use of addresses for goods shipment) are advised to order the goods inspection prior to international shipping to the city of the recipient, as well as stronger packaging and additional package insurance at the stage of the delivery order.
Protection of the goods is ensured by additional special wooden crate (for consolidated shipments) and additional repackaging (for packages) if we believe it is necessary. If the client refuses to use additional protective packaging (to reduce the weight/volume of the transported goods), he must send a notification of such a refusal to our email info@aukciony.com. In this case our company is not responsible for any possible problems during the delivery.
In addition, our every client can order additional insurance guarantee if he worries about safety of a package or its parts during its delivery by postal and courier services.While transporting the cargo, our company takes all necessary measures to ensure the safety of the cargo from its loading to unloading.
All organizations are registered with the tax authorities. All money is paid to the account of our company. A lot of personal identification documents of company directors and founders are required for opening a bank account. Thus, the bank has complete information on our company.
We show items offered by Russian and European sellers on our website. Prior to purchase, we have to check a card of a retailer to make sure this retailer is honest and can fulfil all the agreements. We also have to request a great number of documents for customs clearance during the Cargo transportation, and if the retailer does not answer or acts very strangely, we do not pay but notify the customer and refund the money. But even though we purchased the product but the retailer does not send it within a long period of time, it is still our problem and does not make any financial losses for customers.
In addition to it, we have obtained a certificate of trusted agent issued by the largest Russian-speaking professional shopping community Taker.im.
Our company give the price according to calculation of a delivery CALCULATOR. Prior to cargo transportation with or without customs clearance, it is necessary to agree on the price and sign a delivery contract. Sometimes there are difficulties in misunderstanding of certain data (weight, delivery cost within Europe, volumetric weight). You can find out all information concerning the item immediately by asking our consultant.
But in any case, it is you who places an order and clicks "pay", seeing separately:
Item price Cost of delivery, after arriving at the warehouse and cargo handling Even if you have entered data incorrectly, the administrator will correct your order.
To avoid any misunderstanding, we follow the principle -100% payment in two phases (goods + deliver) with the approved method of delivery. In other words, first you pay for the item, and after its arriving at the consolidation warehouse you pay for delivery.
Thus, you click "pay" for withdrawing money from your balance only after seeing what exactly you are paying for.
Before we can purchase the ordered items, you can choose not to pay for delivery cost and cancel the order at all if you are not satisfied with the price. Money will be automatically returned to your balance. The final cost is based on the calculator information, written notifications from the administrator. And you can follow what your money is withdrawn for from your balance at every stage of the payment process.
