These terms and conditions are applicable to all pages of the website. They are intended to be used only by the company clients: to view and select a product, to make a request for buying a particular product, to pay for the items, to place orders for purchasing and delivering items/packages/cargo. The company acts as an agent between a seller and a buyer, implementing and combining different stages of item delivery to a final customer, a client of eu.aukciony.com
Each user of this website must follow the terms and conditions of the website. The website administration can make changes to the terms and conditions according to its decision without prior notice by publishing on this website. We recommend users to read these terms and conditions before every new order.
The terms and conditions are used for a civilized dialogue and conflict prevention.
By registering on the website you confirm that information submitted by you including information in your personal account is correct. In case of changing or adding information to your profile, you must inform the website administration in order to avoid any mistakes while placing an order for delivery. If a user provided incorrect information, the agent shall not be responsible for any problems related to delivery of packages or cargo.
Registration on the website means that the use has read and agreed with all terms and conditions and their future changes.
The user guarantees to keep the access data to the website (username and password) confidential and not to share with third parties. The user is responsible for any actions on this website performed by third parties using personal username and password of the user.
In case of unauthorized use of your password, name, username, and any other personal data, you shall immediately inform the website administration to block your profile.
A package is sent by post. Receiving packages - delivery is carried out to a post office of your delivery address.
Time of delivery: 3-15 days (depending on the country of the recipient)
Weightlimit up to 2 kg.
PRIORITY MAIL EXPRESS INTERNATIONAL (OVERLAND TRANSPORTATION): : 12-18 days.
PRIORITY AIR INTERNATIONAL (AIR TRANSPORTATION ) :8-14 days.
Weight limit up to 20 kg.
EMS is the most popular way of sending items because the ratio of cost and quality of delivery is the best at the moment. The EMS service sends packages of 0.1-30 kg. A courier delivers a package to your door at the address you stated.
To save on delivery you can order a free service of combining several purchases into one package. The more the items are ordered the cheaper delivery of a separate one will be.
Time of delivery: 6-12 days.
International size limits - EMS shipments:
Weightlimit up to 30 kg.
Package size limits:
Cities and towns where EMS is available for: Azerbaijan, Agdam, Agdere, Asgeran, Fizuli, Qubadli, Hadrud, Jabrail, Kelbajar, Khanhendi, Khojaly, Khojavand, Lachin, Shusha, Zangilan District
After receiving your items at our warehouse in any country, our company provides free storage for 2 months. After that period the cost of storage at warehouses in Europe (Italy, Germany, England and Croatia) is 5 euros per order. Due to failure in paying for additional storage for more than two months from the date of expiry of the storage period, the company reserves the right to liquidate the items.
Goods delivery is carried out by EMS and Priority Mail, to find out other shipping options, please contact managers.
Goods delivery throughout the European Union is carried out by courier companies (such as USPS, GLS, SDA ...), post or EMS
Goods delivery to countries apart from the EU and Russia is carried out only by post and EMS
To accept online payments on Mailforwarding we use billing aggregators whose financial stability has been tested and beyond doubt. If there are any problems with the operation of billing aggregators (payment "is not responding" or has not been received on the due day, has been credited to another company by mistake), we try to help our client solve these problems. But you should understand that our service is responsible for the money only after its actual receipt on your balance in the Mailforwarding system. We can replenish your balance in absentia by using payment notification emailed to us. However, if the money hasn't been received within 3 days, the items will be sent with a delay or returned to the seller.
Our company accepts payment via Pay Pal. In this case, Pay Pal sends you a bill. If you paid for the item using Pay Pal, you should pay for delivery the same way.
If you prefer to use receipt / invoice for making payment by bank transfer, just print out the company details and pay at any bank.
You can see fees of payment instruments, dates of payment and maximum amount of payment on the page of the payment system.
If due to some reasons the balance has been credited incorrectly, the client should inform the website administration without a delay within 5 working days.
You accept the rates on shipping to your country stated on our website, these rate are permanent, but they can be changed due to changes made by postal or courier services.
WHEN YOU PURCHASE VIA eu.aukciony.com, OUR COMPANY COVERS ALL POSSIBLE RISKS, SUCH AS:
10.1. The website administration is responsible for finances, received on the bank account of the Company only if these payments are directly related to the implementation of the orders on eu.aukciony.com : purchasing items from foreign retailers (in shops), providing services of postal delivery or transportation and cargo delivery to the customer, packaging of items or additional services provided by the Company.
10.2. The administration reserves the right to determine order and currency of calculations in the system.
The administration establishes the fixed amount of fees for crediting the balance by the Client and withdrawing money from the system.
In case of blocking or deleting a client's account, the administration will refund the payment made by the Client within 15 calendar days if the Client confirms to take back the money funds remaining after all the payments made to a seller/shop, for delivery service in Europe, to payment systems and banks. Transfers of money are made in accordance with the latest payment details known to the administration. The refund is given only if the amount of the refund exceeds the minimum fee for withdrawing money by a chosen method.
In all other cases, it's the user (former user) who is obliged to agree with the administration on the manner and period for returning the remaining sum of money on the balance.
10.3. We guarantee our clients, who order item purchases via the website, their money safety in case the retailer doesn't have the item or it turns out to have some defects when it is delivered to the warehouse of the company. In above mentioned cases the client has the right to request the refund from the Company. In its turn, the Company shall return the money to the customer within 15 working days of the written request being received from the client . The full price of the item as well as all the costs connected with the payment of the order shall be returned. The money will be refunded according to the bank details used for payment. Other options for money withdrawal can be discussed with the managers of the Company.
10.4. If the client wishes to use the eu.aukciony.com service to return the product to the seller/store due to other things not relating to mistake caused by a seller/store or company managers, defects, the company will return the item to the seller and the client will get only the item price less all the fees and costs connected with the item purchase from the seller/store and its delivery.
10.5. The customer has the right to keep the money on his personal account in the company in order to make purchases abroad in future.
10.6. When the "agent" service is ordered, the company takes care of all the costs associated with shipment/transportation of the item to the company's warehouse, packing, repacking, customs clearance, bank transfer fees, and informs the customer about the final payment amount stated in the order on eu.aukciony.com
10.7. The company is not responsible for any cancel of bank transfer, in this case all claims should be submitted to a bank.
10.8. By placing an order on the website of the Company, the Client agrees with the announced amount of the payment or in the case of partial payment, agrees with all possible payments related to the delivery of the purchase. The company is not responsible if the seller (store) has changed or hasn't mentioned the terms for delivering the items to the warehouse of the company.
10.9. The Company is not responsible and does not guarantee the money refund if the specifics of the item/seller involve risks and the client is aware of these risks while making a purchase. For example, the product is used, discounted due to defects, problems with packaging, condition, operation. The company does not assume financial responsibility for client's purchases made on websites (in stores, from sellers), where it is clearly stated it is impossible to return or exchange an item,or submit a claim about its quality.
10.10. In any case, the company will try to solve emerging problems taking into account interests of its clients in the first place.
The company tries to solve all possible disputes and problems through negotiations. In the event of failure to reach an agreement, all disputes should be solved in court according to the location of the defendant.
Always open and inspect the goods at the place of receipt. If there are any damages, immediately make a photo report, file a report at the presence of a postal employee, a courier, at a warehouse of a transport company.
Upon receipt of the item you should open it and inspect for any damages at the presence of a postal service employee. If there are some damages, you should draw up a statement of accepting the item in improper condition at the presence of an employee giving you the package. Only having such a statement you can count on a refund for the item. Otherwise, you submit all claims for compensation for damages during transportation to postal or EMS employees.
In this case, you insure your items against possible risks during transportation. In this case you must document all damages in the presence of a postal/courier service employee and send a scan copy or a photo of this document together with pictures of the damaged item to firstname.lastname@example.org. In this case, our company will compensate for loss associated with the item damage and settle the issues on compensation with the postal personnel.
If customs duties and VAT must be paid, you are obligated to pay them, otherwise, the Aukciony.com company does not guarantee to receive the item back and refund money for the item and delivery.
The company refuses to negotiate and compensate for any loss if upon receipt of the item the customer did not know about paying customs duties and expenses necessary for receiving the item. The client is obliged to make payments if while placing an order for delivery there were written future possible customs duties in a delivery form.
Large items are the ones which cannot be sent by a postal or courier service. Such items are delivered by road as a part of consolidated cargo. While placing an order for delivery of large items to your country, you select a country and a city for delivery
In this case items arrive at our consolidation warehouse in Kursk (for goods purchased in the Russian Federation) and in Trieste (Italy) where goods purchased in the European Union are consolidated. After receiving the item, a transport company in the European Union (for deliveries within the EU) takes full responsibility for this item from Aukciony.com. If the client doesn't agree with these requirements he should collect the goods from the warehouse of temporary storage which he was informed about using his own resources. The client is considered to have agreed with the chosen shipping method if he hasn't offered his option of goods delivery or collection from the warehouse.
The client should understand that when performing the delivery the Aukciony.com company carries out the basic international delivery of items which are later handed to companies specializing in transportation within a duty-free zone for delivery within a particular area.
In case the client has complaints concerning quality of transportation, actions of personnel of a transport company, damage or stealing items during transport through the territory of Russia, the client should submit his claim directly to the carrier providing transportation in the Russian Federation. The client shall solve all issues concerning further item delivery within a duty-free area (after customs clearance the item is transported only to be delivered to a city of the recipient) with a transport company. In any disputes with a transport company, eu.aukciony.com provides only informational support to the client.
To obtain compensation for item damage from a carrier (a transport company), we recommend to make a transportation damage report immediately upon receiving your item from the carrier. Otherwise it is difficult to prove that it was your carrier who caused damage during cargo transportation.
Mail Forwarding orders (a customer pays for items directly to a seller)
In this case, we just offer our client an address for receiving packages and their further shipment to a destination city. In case of receiving such an order, our company can not be responsible for the items purchased by you, as we are not aware of the initial condition of the item (if it's new, used, with damages stated in the sale). However, you can order a detailed inspection of the item by our personnel (a paid service), and if the item does not meet your expectations (and the seller's terms allow its return) it can be returned to the seller.
If you agree with the Mail Forwarding shipment of your item to your city, the Company shall not be liable if there are any claims on the condition of the item on its delivery. But in case of problematic issues, we make every effort to solve disputable issues with the seller in your favour. The customer shall settle all the issues with transport companies, send notification letters and complaints directly to the carrier.
It allows to recognize and count the number of visitors and see how visitors move around the website. It also helps to improve the efficiency of the website in order to provide you with the best searching features.
We do not store information that can be used for illegal purposes. You should understand that it is only for you to use the website easily.
The property right is transferred after sending an order to the destination address, after transferring goods to a courier or postal service, or to a transport company after customs duties have been paid, and the status of the order on the website changes into "Sent".
Item return It is possible to return an item if it hasn't crossed the border of the country of the seller and hasn't been checked for customs duties payments at the customs, i.e. prior to shipment from a consolidation warehouse in Europe or Russia. The item is possible to return only if the seller stated the terms for returning items on his website or in the item description. According to laws in many countries, the item return must be performed without giving reasons within 14 days unless longer period has been provided by the seller. Many large companies collect their goods from our warehouse by themselves. You just need to fill in an application form on the seller's website, if you purchase this item by yourself. If you need to send the item back to the seller, on the seller's website you notify him about the item return and arrange delivery directly to the seller's address. In the case of free return, you should fill in an item return form on our website and indicate that the seller will pick up the item from the warehouse by himself, as well as you should attach a completed form for a carrier (a form for returning items to a seller is usually in your personal account on his website). In case it's our company who purchases the item, you just need to inform us about your wish to return the item and fill in a return form on our website as well. The customer pays for shipping costs, customs duties. The fee for performing the work is not refunded.
Procedure of returning items from our warehouse in Italy: If an item should be returned to the seller from our warehouse in Italy or Croatia, you can do it by yourself, similar to placing an order for delivery, but here you should place an order for delivery not to your city, but to the address of the seller/store (you are required to notify the seller about your wish to return the item). If you're making a claim concerning the quality of the item (defects), or if the seller has delivered the item of wrong size, colour, the item thus will be sent back to the seller from the warehouse in Italy, and the money will be returned to the client at the expense of the seller. The return or exchange of the item is impossible if it is stated in the item card (in store) that the seller does not accept claims for different type / quality / condition of the item.
Refund After receiving money from the seller, our manager will immediately return it to your balance. You can transfer it from your balance back to your account.
Our company performs cargo handling, and the specified weight is considered the actual weight. It may differ from the one specified in the original data of some courier services, because many companies perform transportation according to the volumetric weight, and it means that the initial weight indicated in the accompanying documents may be more or less than the actual one.
You should understand that the item weight may vary if our company removes, replaces or uses stronger packaging of the item.
You should agree with the packaging weight and size specified in the order. In other cases, our company will not be able to send you the item and will refund you money for the item keeping the fee.
Using the Mail Forwarding service (Maill Forvarding) means that you use our foreign address for sending items that you purchased to your country. The amount of fee for receiving packages/cargo is published on the website.
You should agree with the requirements for international shipments and read the information about restricted and prohibited items. Only after that our company can receive the items you purchased abroad. In case of sending prohibited items to our address, our company has the right to destroy the item or to refuse to receive it at the warehouse.
You should submit any additional (accompanying) documents if it's required, otherwise we do not guarantee the shipment of the items. The items will be stored at the warehouse for 2 months until the required documentation is received.
You should guarantee the declared value of the item by confirming it in the order form on eu.aukciony.com
The customer should cover all expenses upon receipt of the item, as well as with the required permissions, since he is a buyer of the item and is aware of the requirements for both sending and receiving.